Unit Manager - Outpatients Administration
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The Outpatient Unit Manager will lead day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments. You will provide first-line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality. In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met, including financial expenditure targets, cost control, quality, and activity targets.
To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments. To provide first-line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality. In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met.
STAR VALUES
Our STAR values Service, Teamwork, Ambition and Respect are a guiding principle driving us towards delivering joined up services to our local community. Our goal is to empower individuals to lead independent and healthier lives.
Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Project Management and Information Technology
Industries
* Strategic Management Services
Note: This description focuses on the role responsibilities and organizational expectations.
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