As the IT and Data Protection Manager at Athena Care Homes, you will be the initial in‑house line of contact for IT support enquiries, working to resolve or escalated their technical issues in a prompt and professional manner.
About Athena Care Homes
Athena Care Homes is an award‑winning, family‑owned business operating seven residential nursing homes in East Anglia where care and compassion run through to our very core.
About the role
The IT and Data Protection Manager will provide high‑quality IT support across our homes and central support teams. Acting as the first point of contact for IT enquiries, you will play a key role in ensuring colleagues have reliable access to the systems, devices, and technology they need to deliver exceptional care and operational excellence.
This varied and hands‑on role combines technical support, systems administration, supplier management, digital transformation, cyber‑security coordination, and data protection responsibilities. As Athena’s Data Protection lead, you will also support the organisation in maintaining compliance with data protection legislation, cyber‑security standards, and industry certifications.
Key Duties & Responsibilities
* Deliver responsive on‑site, remote, and telephone IT support, training, and guidance for colleagues across Athena Care Homes, acting as the first point of contact for IT queries and technical issues.
* Manage the full lifecycle of IT equipment, systems, and user accounts, including onboarding and offboarding, device management through Miradore MDM and Microsoft Intune, licensing, inventory control, and secure equipment disposal.
* Oversee and support Athena’s digital infrastructure and systems, including cloud services, SharePoint, communication systems, VOIP, CCTV, call bell systems, and ongoing digital transformation projects.
* Lead IT compliance, cyber‑security, and data protection activities, including policy management, breach reporting, DPIAs, RoPA maintenance, Cyber Essentials, NHS DSPT, PCI DSS, and liaison with external IT providers and cyber insurers.
* Maintain awareness of emerging AI technologies and digital innovations, advising the business on opportunities, risks, and practical implementation solutions to support operational efficiency, compliance, and organisational objectives.
Training, Skills & Experience Required
* Previous experience in a similar IT support or IT management role, ideally within a multi‑site environment.
* Strong knowledge of Microsoft Office applications, Windows operating systems, cloud services, and device management platforms.
* Experience managing IT suppliers, projects, systems, or cyber‑security and compliance activities.
* Excellent communication, organisation, and problem‑solving skills, with the ability to build positive relationships across all levels.
* Full UK driving licence with flexibility to travel between locations and support occasional out‑of‑hours requirements.
What we can offer
* Fully comprehensive induction.
* 33 days of holiday per year.
* Free Blue Light Card & access to the Blue Light discount platform.
* Refer a friend scheme.
Salary
£40,000 to £45,000 per annum.
Shift Pattern
37.5 hours per week, Monday to Friday, 9am to 5pm.
Base Location
Central Office, Russel House, Basildon, Essex, SS15 6TF – plus travel to all care homes in accordance with your role.
Equal Opportunity Statement
We are an equal opportunity employer and welcome applications from all individuals irrespective of age, gender, race, disability, or background.
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