Field Operations Manager
Field-Based - North & Central
GBP33,150 - GBP34,680 + bonus/commission
A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.
About the Company
This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.
The Role
The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.
Key Responsibilities
* Lead, manage, and support a team of field-based professionals
* Recruit, train, and audit field operatives to maintain high standards
* Monitor field performance to ensure delivery of KPIs and SLAs
* Provide coaching through regular one-to-ones and accompanied field visits
* Analyse performance data and submit regular reports to senior management
* Ensure compliance with all relevant regulations, processes, and safety procedures
* Manage escalated field issues, including payment disputes and customer complaints
* Contribute to business improvement projects and support new initiative rollouts
* Build effective relationships with internal teams, clients, and stakeholders
Essential Requirements
* Proven experience managing remote or field-based teams
* Demonstrable background in debt collection or arrears recovery
* Strong leadership and performance management capabilities
* Excellent communication, coaching, and interpersonal skills
* Analytical and organised, with a proactive approach to problem-solving
* Knowledge of the utilities sector is advantageous
* Full UK driving licence
What s on Offer
* A senior-level field operations role within a well-established company
* The chance to influence strategy and drive service excellence
* Career development opportunities in a growing sector
* Competitive salary and benefits package
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