Job Description – (CRM Content Manager)
Content Manager - Dynamics 365 Customer Insights
Contract | Remote | UK Public Sector Project
OVERViEW
At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys.
We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform.
This is a hands‑on, delivery‑focused role. There is no development required, but strong functional expertise and end‑to‑end campaign experience are essential.
Who We’re Looking For
* Strong background in email marketing campaign management
* Hands‑on experience building segments and journeys in D365 Customer Insights
* Solid HTML/CSS email build skills
* Experience delivering campaigns end‑to‑end in regulated or structured environments
* Strong stakeholder communication skills
What you will be doing
* Building and executing email marketing campaigns in D365 Customer Insights – Journeys
* Creating segments, automated journeys and triggered communications
* Designing and developing responsive email templates using HTML/CSS
* Managing the full campaign lifecycle from build to reporting and optimisation
* Working closely with CEOX stakeholders and Public Sector client teams
* Establishing reusable campaign assets and structured CRM content libraries
Desirable
* Experience with Dynamics 365 Customer Voice
* Previous public sector experience
We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder‑driven environment.
If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you.
Contract Details
* Contract Type: Freelance / Contract
* Location: Remote (UK‑based candidates preferred)
* Start Date: ASAP
* Clearance: Candidates must be eligible to work with UK Government departments / BPSS.
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