Volunteer Senior Collections Officer - Hertfordshire | St Albans Community Bank
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Role Overview
Assist financially stretched borrowers in our community bank by helping them manage their finances and prevent bad debt accumulation.
Impact
You will encourage borrowers to overcome financial difficulties, enabling them to benefit their families and avoid falling into debt or loan sharking.
Candidate Profile
We seek a professional, empathetic individual with experience in financial services, particularly in lending or collections, and direct customer contact.
Responsibilities
* Contact community bank members struggling to repay loans via phone.
* Identify their issues to help them better manage finances and avoid debt.
* Analyze arrears figures as part of our Credit Committee.
Additional Information
Senior Level: Mid-Senior level
Employment Type: [Specify if known]
Job Function: Research, Strategy/Planning, and Health Care Provider
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