Lead Functional Consultant - ServiceNow, Slough
Client:
SoftServe
Location:
Slough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
WE ARE
SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on over 1,100 projects with clients across the USA, Europe, APAC, and LatAm. We are a team of people who create innovative solutions, make a difference, enjoy our work, and have fun.
The Low Code Platforms practice operates globally within SoftServe Digital Platforms Group, focusing on the growing demand for Low Code platforms such as ServiceNow, Pegasystems, Microsoft Power Platform, and others.
The team develops cross-industry low-code solutions and provides advisory and implementation services, following best practices and a structured methodology.
IF YOU ARE
* Experienced in implementing and optimizing ServiceNow solutions
* Deeply familiar with ITIL processes and their mapping to ServiceNow modules
* Skilled in facilitation, presentation, and communication
* Proficient in analytics, problem-solving, and process design
* Capable of developing high-quality documentation and process maps
AND YOU WANT TO
* Lead ServiceNow solution design, implementation, and optimization, including CSM and CMDB
* Analyze and improve existing ITIL-based processes using ServiceNow best practices
* Gather, document, and validate requirements from stakeholders
* Translate requirements into user stories, use cases, and process flows
* Create and deliver training for users and administrators
* Provide support and guidance to maximize platform adoption
* Communicate technical concepts clearly to non-technical stakeholders
TOGETHER WE WILL
* Work with top experts
* Explore career growth, challenging projects, and advanced technologies with SoftServe’s People Excellence program
* Access over 11,300 learning resources via SoftServe University and Udemy Business
* Support your individual initiatives and ideas
We are an equal opportunity employer, considering all qualified applicants without discrimination based on race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or veteran status.
J-18808-Ljbffr