Job Description
📍 London (1 day per week in office – Liverpool Street or Wimbledon Office)
💼 £80,000 + Performance Bonus (5–25%) + Excellent Benefits
đź•’ Full-time / Flexible working available (including school pickup hours flexibility)
Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives.
Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle.
What You’ll Do
1. Lead the design of seamless, insight-led services across multiple touchpoints
2. Redefine customer journeys and translate them into strategic, scalable design solutions
3. Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements
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