The Role,
We have an exciting opportunity for a 3rd Line Engineer to become an integral member of a dynamic & highly skilled engineering team. The team shares responsibility for maintaining customer systems, resolving day to day issues with the client’s customers’ ICT.
Responsibilities:
* Build, install and maintain customer’s ICT systems to the highest levels of performance.
* Record all hardware/software concerns raised by clients immediately.
* Maintain and promote a high level of professional behaviour and customer care.
* Be an ambassador of the Company by maintaining positive communications with all internal and external contacts.
* Maintain and improve technical skills and qualifications as may be appropriate through Continuous Professional Development (CPD).
* Maximising business opportunities and securing profitable growth for the company.
* Comply with and promote vendor best practise and our business processes.
* Contribute to the development of junior team members.
* Continually review the performance and efficiency of ICO business processes
* Review the performance and efficiency of ICO’s solution stack (products and services
Skills Required:
* Experience working as a 3rd Line Support Engineer in a similar role.
* Proficient in installation, configuration and administration of Microsoft desktop and server operating systems.
* Installation, configuration, and administration of MS cloud technologies (O365 and Azure).
* Knowledge of LAN & WAN networking technologies (preference for Cisco and Draytek routers, HP switches, Watchguard firewalls)
* Knowledge of device, network, and internet security.
* Knowledge of HP Server hardware.
* Microsoft & other vendor certifications would be advantageous.
* Excellent telephone manner and face to face interpersonal skills
* Good literacy skills.
* Ability to perform under pressure.
* Possess a driving licence
This is an office based role