Job Description 24 months fixed term. Responsibilities: Identify, analyse, and repair product failures. Order and replace parts as needed; Support and maintain user account information including rights, security and systems groups; Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary; Provide troubleshooting and problem resolution support for all network devices; Coordinate with third-party vendors to resolve hardware and software problems, as required; Install and test replacement parts when requested by resolver-groups; Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite; Interface with hardware and software vendors for planning and problem resolution; Interface with manufacturers and third-party vendors for technical assistance; Execute the installation of PCs, peripherals and LAN-based equipment; Assist with setting up security, file access and other administrative procedures associated with moves; Move workstations and peripherals, as required; Ensure that connectivity issues are addressed for installations; Move telecommunications equipment, as required; Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ; Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's; Test completed IMAC's and verify acceptance by end user; Document changes to inventory use and configuration. Requirements: Ability to resolve Win10 & Win11 operating system errors; Excellent proven track record supporting clients in a financial environment; Network troubleshooting skills & knowledge required (intermediate); Proficient in Microsoft Office 365; Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere; Ideally candidate will have experience building and configuring images in SCCM although training will be provided; Experience troubleshooting or configuring Group Policy; Determine and recommend which products or services best fit the customers' needs; Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines; Able to document support processes and procedures so they can be reused by support team; Minimum of 3 Years' experience in an IT Support Role; Ability to communicate technical information to non-technical audiences; Strong sense of customer service; Knowledge of Microsoft Active Directory; Knowledge of Citrix and SCCM; Microsoft Group Policy Objects experience; Good organizational skills; Excellent Verbal and Written Communication Skills; Ability to multitask; Team focused. What we offer: Competitive salary and benefits package Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy; Extra vacation days; Opportunities to learn and develop: training programs; Personalized career path within the organization; Exposure to an international environment as part of a multicultural team spread across Europe. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist! Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. LI-ONSITE