Overview
We are looking a Visits Coordinator, to join our busy Bookings Team. Reporting to the Bookings Manager, you will be the first point of contact for our visitors. Working as part of a small team to process telephone and email enquiries relating to general admission, online ticket sales, events, learning visits, group visits, gift tickets, afternoon teas and special visits.
This position is full time 37.5 hours per week during office hours Monday to Friday, with flexibility to work occasional early evenings, weekends and Bank Holidays, as required.
Responsibilities
* Be the first point of contact for visitors, handling enquiries by telephone and email.
* Process enquiries related to general admission, online ticket sales, events, learning visits, group visits, gift tickets, afternoon teas and special visits.
* Work as part of a small team to ensure a high level of customer service.
Qualifications and experience
* Essential
* Previous office administration experience, answering incoming telephone calls.
* IT proficient, with good working knowledge of Microsoft Word, Excel.
* Desirable
* Experience within a visitor / customer service role
* Experience in invoice management
* Experience with booking systems and databases.
Benefits
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.
Our people, staff and volunteers, are our biggest resource and we are committed to value, invest in and nurture our people. Bletchley Park is a great place to work, and we are committed to making it even better.
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