Infrastructure Support Manager
Remote/Hybrid options available - EMEA travel required
The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership.
You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions.
The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape.
Key Responsibilities
1. Lead and develop regional IT support teams across multiple EMEA sites.
2. Take ownership of:
* ITSM (ServiceNow) - process ownership and optimization
* Infrastructure Monitoring Escalation (SolarWinds)
* Desktop/Software Deployment (SCCM)
* Client Patching Operations & local SecOps
3. Establish and refine supporting processes to future-proof the EMEA Service Desk model.
4. Ensure Service-De...