Trafford Leisure has an exciting opportunity for a Systems Administrator to join the team.
Details
* Location: Customer Hub, based at Altrincham Golf Course, WA15 7LP
* Rate: £13.45 per hour
* Hours: Part‑Time, 24 hours per week (3 days per week)
* Contract Type: Initially a six‑month fixed‑term contract
Key Responsibilities
* Process membership direct debits twice monthly, ensuring accuracy and successful reconciliation.
* Manage ADDACS and AUDDIS reporting, investigating and resolving changes and cancellations.
* Maintain accurate, secure, and GDPR‑compliant customer and membership data.
* Support and maintain Trafford Leisure’s core business systems, including Gladstone.
* Respond to and resolve system issues, providing clear and timely support to colleagues.
* Support system configuration including products, pricing, memberships, and updates.
* Create clear guidance and learning materials to help teams use systems confidently.
Qualifications
* Strong Excel skills, with the ability to manipulate, analyse, and interpret data accurately.
* Experience using business systems in an operational or customer‑focused environment, with confidence learning new systems quickly.
* Experience handling direct debit processes, or similar payment, billing, or reconciliation activity, with a high level of accuracy.
* Excellent attention to detail, particularly when maintaining customer and membership data in a GDPR‑compliant way.
* Clear and supportive communication skills, with the ability to explain system processes simply and help colleagues use systems effectively.
* Experience with Gladstone 360 is desirable but not essential, as full training will be provided.
Benefits
* A progressive, structured and supportive environment in which to work.
* Pension scheme.
* 32 days holiday, rising incrementally to 38 days after 5 years’ service (including 8 bank holidays and 2 Trafford Leisure days).
* Company sick pay.
* Health and Ride 2 Work schemes.
* Complimentary Fitness Membership for you saving you up to £450 a year.
* Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year.
* 24/7 access to a GP.
* Employee health scheme including Confidential Counselling.
* Employee Assistance Programme, allowing employees to claim back up to £1,150 per year in healthcare costs.
* Access to a Perks at Work scheme for discounts.
* Access to Manchester Credit Union for savings and loans.
At Trafford Leisure, we are committed to equality, equity, diversity, and inclusion. We welcome applications from all backgrounds and are dedicated to providing a fair and inclusive recruitment process. If you need any support to apply, please contact: supportservices@traffordleisure.co.uk
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