Contracts Account Manager – Soft FM (New & Exciting Role) Salary & Benefits:
* £35,000 per annum
* Company car allowance
* MacBook and iPhone provided
* Company pension
* Sick pay
* Flexitime available
* Free on-site parking with charge points
* 28 days holiday (inclusive of bank holidays)
* Career progression opportunities
About the Role: We are recruiting for a Contracts Account Manager to lead the delivery of high-quality soft FM services across multiple client sites. This is a brand-new opportunity to shape the future of our operational success in a dynamic and client-focused environment.
While experience in the cleaning industry is beneficial, it is not essential – we welcome experienced managers from wider service sectors who can bring excellent leadership, people management, and presentation skills.
Key Responsibilities:
* Manage the daily operations and performance of multiple client contracts
* Lead and support a large field-based workforce across multiple sites
* Conduct regular client meetings, site visits and performance reviews
* Ensure service delivery meets client expectations and contract requirements
* Monitor and manage staffing levels, rotas, and site cover for holidays and absence
* Recruit, onboard, and develop team members to maintain operational standards
* Carry out site audits, quality checks and compliance monitoring
* Maintain excellent communication with both clients and internal teams
* Drive continuous improvement and maintain high standards of presentation on all sites
What We’re Looking For:
* Minimum 3 years’ experience in a management role
* Background in soft FM or service-led environments (desirable but not essential)
* Excellent people management and leadership skills
* Strong verbal and written communication abilities
* High level of organisational and time management capability
* Confident IT skills – especially MS Office (Excel, SharePoint, Power BI); PowerApps a bonus
* Ability to influence and build strong client relationships
* Proactive, solutions-focused and customer-driven mindset
* Full UK driving licence – essential
* IOSH certification – essential
* DBS check – preferred
Schedule:
* Full-time, permanent
* Monday to Friday (flexitime available)
* Occasional weekend or out-of-hours support may be required
* Candidates must be able to commute reliably or plan to relocate to the Derby area
If you're a motivated, client-focused manager looking to join a supportive and professional team in an exciting new role, we’d love to hear from you. #J-18808-Ljbffr