FRONT OFFICE RECEPTIONIST
About Montcalm
Collection
United
by timeless style and peerless service, the Montcalm Collection is London’s
compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story. Architecture and
style may change, but classic hospitality stands the test of time: expect an
enduring welcome from our team. We are proud of our past, but even more excited
for our future.
Discover
the hotels in the collection. Our historic brewery reimagined as a vibrant
modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful
modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in
the former headquarters of the Royal Mail: The Montcalm Royal London House. Our
duo of mindful hotels which set a slower pace: Inhabit Southwick Street and
Inhabit Queen’s Gardens.
Overview
Montcalm Collection are looking for a skilled and
ambitious Front Office Receptionist to join our team. Help to
shape the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.
Benefits
·
Collaborative and empowering team dynamics.
·
Pathways for promotions and growth within the
brand.
·
Recognition and Rewards Program.
·
Access to an array of discounts via our
Benefits Platform.
·
Comprehensive training through Certified
Classroom and E-Learnings.
·
28 holidays annually, inclusive of 8 bank
holidays. Additional holidays post 2-year tenure.
·
Health incentives: Cash-back on optical,
dental, chiropractic, and physio services.
·
Concession on gym memberships.
·
Nutritious meals provided during shifts.
·
Complimentary dry-cleaning service for
uniforms.
·
Inclusive pension schemes
Key Responsibilities
·
Greet
and welcome every guest as first point of contact in a professional and
responsible manner.
·
To
ensure all guests are welcomed and checked into the computer system, ensuring
correct accommodation is allocated to the guests.
·
To
ensure guests departing from the hotel are checked out and feedback is acted
upon in a correct way.
·
Ensure
that all allowances and corrections are accounted for with the correct backup.
·
All
accounts transferred to sales ledger have required documentation attached.
·
To
liaise effectively between departments and management regarding VIP arrivals,
groups and functions using the necessary procedures. Supervision of group
arrivals, checking rates, routing and updating when necessary.
·
Ensure
general filing, correspondence and record keeping is undertaken whilst on shift
where necessary, monitoring scanning and updating guest profiles.
·
To
assists General Guest’s enquiries face to face and on the telephone, transfer incoming
calls as and when required.
·
To
be responsible for all aspects of front office operations ensuring that correct
procedures are followed in guideline to the company S.O.P’s and delivering a
complete and accurate handover of daily events from one shift to the next
Essential Qualifications
·
Previous
experience in front office operations or guest services preferred.
·
Strong
interpersonal and communication skills.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't
just buzzwords. We genuinely value the unique perspectives each individual
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we are dedicated to providing a
workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly
consider your application as not shortlisted for this particular role.