Job Description
Growth Operations & CRM Marketing Analyst
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Contract Length: Initial 6 months
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
- Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
- Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints.
- Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.
- Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
- Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
- Support experimentation initiatives including A/B testing and performance measurement.
- Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
- Present insights and recommendations to leadership teams.
Required Skills & Experience
SQL (Essential)
Candidates must be comfortable:
- Writing SQL queries independently
- Pulling and manipulating customer data
- Working with large datasets
- Analysing campaign and customer performance
Data Analysis
Strong analytical capability with experience:
- Identifying trends and customer insights
- Measuring campaign effectiveness
- Running experiments and A/B tests
- Turning data into business recommendations
CRM / Customer Marketing
Experience across one or more of:
- Email marketing
- Push notifications
- In-app messaging
- Lifecycle marketing
- Customer engagement and retention campaigns
Stakeholder Management
Proven ability to collaborate with:
- Marketing teams
- Operations teams
- Commercial/Sales teams
- Senior leadership stakeholders
Ideal Background
Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
Examples include:
- Food delivery platforms
- E-commerce and retail organisations
- Fintech businesses
- Telecommunications providers
- Travel and booking platforms
- Consumer technology companies
What We're Looking For
- Strong attention to detail with excellent execution skills
- Highly data-driven decision maker
- Excellent communication and presentation skills
- Ability to work independently and proactively
- Strong problem-solving mindset
- Comfortable operating in fast-paced, dynamic environments
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.
