Part-Time Customer Service Advisor 20 hours per week Location: Keighley Salary: £25-28k (pro rata) Fully Office based We are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team. About the Role This is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients - handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish. Key Responsibilities * Handle customer orders via phone and email, inputting them accurately into the ERP system * Provide advice on products, including upselling where appropriate * Build strong relationships with clients through friendly and professional communication * Collaborate with internal teams (Sales, Operations) to deliver seamless service * Proactively manage customer expectations and follow through on enquiries * Resolve complaints or complex issues promptly and professionally * Maintain accurate records using Microsoft Office and internal systems * Support customer success through a solution-led, personalised approach About You * Experience in customer service or client support roles * Confident communicator with excellent phone and email etiquette * Strong attention to detail and organisational skills * A proactive problem-solver who takes ownership of issues * Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word) * Adaptable and capable of managing multiple priorities in a fast-paced environment * Willing to learn new product ranges and grow with the business Why Join * Be part of a friendly close knit team in a respected UK business * Opportunity to take ownership of key customer relationships and drive growth * Career development opportunities in a successful and growing company * On site role with a supportive and collaborative working environment