Income Recovery Assistant Worthing Up to £19 per hour Monday to Friday, 9:00am – 5:00pm Temporary (initial 4 weeks, with potential to extend) Hunters Recruitment are currently recruiting for an experienced Income Recovery Assistant to join a busy and customer-focused team based in Worthing. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering high-quality customer service while managing sensitive financial matters. Income Recovery Assistant - The Role You will take responsibility for delivering an effective, customer-focused income recovery service across a defined area. The role involves managing arrears cases, supporting customers, and working collaboratively with internal teams and external organisations to achieve positive outcomes. A key part of this position is understanding vulnerability and providing appropriate support to individuals whose circumstances may impact their ability to manage payments. Income Recovery Assistant - Key Responsibilities Manage a caseload of arrears accounts within a designated area, taking appropriate and timely action Deliver a high standard of customer service through phone, email interactions Provide guidance on debt management, payment options, and financial support Maintain accurate and up-to-date records on internal systems Liaise with internal departments and external agencies to resolve payment queries and maximise income recovery Prepare documentation for legal action where required, including attending hearings if necessary Support customers with complex needs, signposting to relevant support services Contribute to team objectives and continuous service improvement initiatives Income Recovery Assistant - What We’re Looking For Strong customer service and interpersonal skills, with the ability to build effective relationships Excellent communication skills, both written and verbal Ability to manage a varied workload and prioritise effectively Confident problem-solver with a proactive approach Experience handling sensitive or challenging customer situations Competent in Microsoft Office and case management systems Previous experience in income recovery or debt management Understanding of working with vulnerable individuals and providing appropriate support Income Recovery Assistant - What You’ll Get Competitive hourly rate of up to £19ph accrued holiday pay per hour Weekly pay Close to public transport, bus, train Opportunity to gain valuable experience in a rewarding role Potential for the assignment to be extended for the right candidate If you are immediately available and have the skills to deliver a high-quality, customer-focused service, we’d love to hear from you