About the Role One of my local governement clients is seeking an organised and proactive Business Support Officer to provide high-quality administrative and reception support across the borough’s Family Hubs. This is a fantastic opportunity to contribute to services that make a real difference to children and families within the local community. The successful candidate will play a key role in ensuring the smooth day-to-day operation of Family Hubs by delivering exceptional front-line customer service and efficient administrative support. Key Responsibilities In this varied role, your duties will include: * Providing a welcoming reception service to children, families, staff, and visitors at Family Hubs, ensuring they can easily access the services they need. * Managing telephone and in-person enquiries, maintaining a friendly and professional manner at all times. * Supporting the administration and organisation of Family Hub activities, including booking rooms, preparing spaces for events, and maintaining supplies. * Accurately inputting and maintaining data and records on the Family Hubs case management system. * Taking accurate minutes and notes at meetings, maintaining confidentiality at all times. * Assisting with financial administration, including raising purchase orders, processing invoices, and managing stationery and equipment orders. * Conducting daily and weekly health and safety checks, acting as a key holder, and supporting site management responsibilities. * Keeping reception and public areas clean, tidy, and welcoming, ensuring noticeboards and information displays are kept up to date. * Providing cover at other Family Hub locations across Lewisham as required. * Working collaboratively with colleagues and partner agencies to support children and families effectively. About You To be successful in this role, you will have: * Proven experience in administrative, business support, or reception roles, ideally within a public sector or children’s services environment. * Excellent communication and interpersonal skills, with a welcoming and professional approach. * Strong IT skills, including experience using Microsoft Office and database systems. * A high level of organisation and attention to detail. * The ability to work both independently and as part of a team. * A proactive attitude and the flexibility to adapt to changing service needs. * A valid Enhanced DBS certificate (ESSENTIAL). If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd