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For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.
We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you and provide a mentor to support your success! After completing our comprehensive training, you will enjoy a better work-life balance with our 4-day work week, totaling 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.
No two days are the same, so you will always be learning and facing new challenges.
1. Be the expert in installations, fixing faults, and delivering excellent customer service.
2. Diagnose errors and technical problems, and determine appropriate solutions.
3. Document processes and adhere to company procedures and protocols.
4. Collaborate with the technical team and share information across the organization.
Salary: £29,000 - £36,200 per year
For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.
We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you and provide a mentor to support your success! After completing our training, you will enjoy a better work-life balance with our 4-day work week, totaling 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.
No two days are the same, so you will always be learning and facing new challenges.
* Be the expert in installations, fixing faults, and delivering excellent customer service.
* Diagnose errors and technical problems, and determine appropriate solutions.
* Document processes and adhere to company procedures and protocols.
* Collaborate with the technical team and share information across the organization.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And one of the UK's biggest companies. Diverse, high-performing teams packed with talent. Together, we offer the UK more choice and better value, driven by our customer-centric values and ambitions. We are Virgin Media O2, and we can't wait to see what you can do.
Virgin Media O2 is an equal opportunities employer. We are committed to removing bias and barriers, promoting equity and inclusion throughout our policies and relationships. We encourage you to be your authentic self during your application process.
The must-haves
* A UK Manual driving licence
The other qualities we seek
* Comfort working at heights and outdoors in all weather conditions
* Enjoyment of problem-solving and finding suitable solutions for customers
* Ability to build strong relationships with customers
* Organized, customer-focused, motivated to help others
What's in it for you
We offer a range of benefits focused on supporting your well-being and career development:
* A salary of £29,000, with £2,500+ on target earnings, plus a company van
* 25 days of annual leave, including your birthday
* A pension plan with up to 10% matching contributions
* Option to buy or sell up to 5 days of leave
* Wellbeing benefits including BUPA medical coverage (upgrade options available) and critical illness insurance
* Life insurance and healthcare plans
* Support for various family situations, including neonatal leave, maternity and paternity policies, and carers leave
Want to learn more about our benefits? You can check them out here.
Next steps
After applying, you will receive a link to complete an online video assessment. Successful completion will lead to a phone call from our recruiters to discuss the role and answer your questions. Next, we will schedule an online interview with a manager. During the process, let us know if you need any adjustments to support your application. Thank you for your interest in joining Virgin Media O2.
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