Description
Summary
Purpose:
AQA is much more than just an awarding organisation, our purpose is to advance education by enabling teachers and students to realise their potential. Our purpose is the reason AQA exists - we're here to make a positive difference in the world by bringing out the best in teachers and students.
The Customer and Product team works across all areas of the organisation providing insights, guidance and supporting improvement efforts to ensure our customers are kept front and centre in everything we do.Landscape:
The Customer Insights Data Communicator helps others make informed business decisions, leveraging data and insights, more quickly. The responsibilities of the role include effectively communicating insights throughout the business to a wide range of audiences and facilitating and enabling insights-driven decision- making
The roles serve as a central resource to the business. The role will utilize storytelling and leadership communication skills to find insights in quantitative and qualitative data
Activities:
Engage with internal stakeholders to inform how they make decisions and ensure their decisions are customer centric and driven by insight
Engage stakeholders to turn their business questions into testable hypotheses. Help prioritize needs and translate requirements for technology, analytics, and data science teams.
Utilize statistical methods and data visualization techniques to interpret and communicate complex data in a clear and accessible manner.
Content creation (blogs, short-form video, podcasts, or short-form narrative text).
Present insights to diverse teams inside and outside the organization applying data storytelling best practices and tailoring the message for the audience
Designing insights reports and dashboards
Uncovering and delivering insights to a broad range of business stakeholders
Champion the behaviours, values and leadership approach we wish AQA to be famous for. Guide and inspire the team through consistently exemplifying these values and behaviours internally and externally.
Help embed a customer-centric culture across the organisation and champion the customer, so we continuously put them at the heart of our activities.
Comply with all AQA’s policies and other legislative requirements, including but not limited to HSE, Equal Opportunities and ISMS.
Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role
To be successful in this role, you will need to know:
Data storytelling and visualisation best practices
Qualitative and quantitative analysis and research methodologies
Knowledge management — enabling systems where users can locate and search diverse datasets.
Essential
Moderate degree of data literacy competence
Advanced communications, marketing, or journalism experience.
Basic understanding of technology and information architecture.
Understanding of business intelligence tools and data visualization best practices.
Excellent networking and relationship building
Proactive, credible and inquisitive mindset