Were currently recruiting a dedicated Help Desk Operator to help ensure the smooth running of the operations in Compass Group UK&I on a part time basis, contracted to 30 hours per week. As a Help Desk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Compass Group UK&I?
Responsibilities
* First point of contact for incoming telephone calls and service requests received by telephone and e-mail
* Escalate any complaints as required and support continuous improvement
* Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
* Sort and dispatch calls to relevant departments
* Monitoring phone lines, handling incoming calls with varying queries
* Resolve any issues accurately first time
* Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively
* Ensure exceptional client delivery standards
Qualifications
* Previous experience in this role/similar position is essential
* Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
* Committed to following procedures and ensuring tasks are fully completed
* Exceptional organisation skills with the ability to prioritise to meet deadlines
* Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
* Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business
* Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress
* This position is subject to a Disclosure & Barring Service check; costs met by the employer
J-18808-Ljbffr