Administrator/Call Handler
Temp role based in Sittingbourne
£8.50 p/h
A large and well-established social housing maintenance company is seeking to recruit a contract Administrator/Call Handler to join their busy team.
Your duties will include:
1. Taking calls from tenants regarding gas maintenance and repairs issues.
2. Liaising with engineers, tenants, and managers.
3. Chasing up tradesmen/engineers to ensure they have arrived at the correct property assigned on their PDA to carry out the works.
4. Dealing with and prioritising emergency call-outs.
5. Re-arranging call-outs for engineers when tenants are not home.
6. Assisting tradesmen when the job requires two men to carry out initial works.
7. Handling a backlog of queries from tenants regarding repairs issues.
8. Dealing with complaints and passing these to management when necessary.
9. Performing general administration around the office, such as processing tradesmen’s/engineers’ paperwork like timesheets.
Previous experience working within the social housing sector is essential.
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