The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the MSK Pathway.
The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the service and therefore requires clear communication and liaison skills. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.
They will be an active and dynamic part of the integrated administrative team, supporting the delivery of service objectives.
They will provide focus and support to the Operational Lead on business objectives – performance, governance, workforce, service improvement, information management, business continuity, communications, finance, and risk.
The post holder works within departmental guidelines and procedures while supporting the effective running of the department, which includes managing patient appointments, reviewing and maintaining waiting lists, updating clinical records both electronic and paper, recording referrals, typing clinical letters, and filing and ordering resources. They develop, project‑manage, implement, administer and day‑to‑day manage appropriate cluster information systems, statistics, and productivity data.
Responsibilities
* The post holder will work with a high level of independence, resolving and responding to incoming communication, seeking advice when necessary and exercising high levels of independent judgement and responsibility.
* Set and maintain a high standard in all aspects of administrative work, ensuring good communication systems within the service and across all departments and partner agencies, while upholding strict confidentiality.
* Administer and supervise the maintenance of statistical information using appropriate cluster information system spreadsheets, databases or identified Trust information systems such as SBS, Patient Centre, E Care Logic, SystmOne and PARIS, ensuring all information is completed within appropriate deadlines.
* Organise and assist with day-to-day administrative duties within the cluster.
* Systematically review service data/registers and collect updates from appropriate service areas.
* Ensure suitable communication systems are in place and actioned.
* Answer incoming calls and help resolve any service enquiries.
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