Job Title- Tenant Liaison Officer Location- Gateshead Salary- £28,000-£31,000 Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a tenant liaison officer to service a major social housing client with housing stock across the North East. As a tenant liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a tenant liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for enhanced DBS checks As a tenant liaison officer, you will receive; £28,000-£31,000 dependent on experience Company van 27 days annual leave plus bank holiday Pension scheme up to 7.5% Retail discounts and health and well-being benefits If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you