Stevenage Overnight Parcels is based in Baldock, Hertfordshire and part of the APC Overnight Parcel delivery network. We operate in the SG/AL postcode area, delivering parcels and collecting from our customers.
We are looking for an enthusiastic and experienced individual with a background in courier, depot, or logistics operations to join our small, friendly team.
You will primarily be responsible for the afternoon operation of the business – driver customer collections and return to the depot, with parcels to be unloaded, sorted and reloaded onto our trunk. We are a small team so this role would suit someone who is looking for variety in their work. One minute you will be at a desk on the phone dealing with a customer delivery query and the next you will be on the fork lift loading the trunk. You will be proactive with monitoring ongoing delivery performance and reactive to issues as they arise.
What will you be doing?
You will be doing a wide variety of tasks throughout your standard shift but as an overview, this includes:
* Plan and execute collection routes for 10-12 drivers
* Debrief drivers upon return to depot, resolve any outstanding queries and complete necessary administration
* Undertake manual parcel sortation operations, plus operating a counterbalance FLT to load the trunk
* Continuous communication with drivers throughout the shift, resolving issues as they arise
* Responding to queries by email and phone from both APC depots and members of the public
Who should apply?
We are looking for someone who has already worked in a busy transport office or similar and who can demonstrate the following:
* Confident communicator, both over the phone and on email
* Proficient at working to tight deadlines and in a pressurised environment
* Happy to switch shifts as required to cover for colleagues
* Comfortable learning new IT systems – we have quite a few
* FLT experience is desirable
* Full driving licence is essential – you may need to move vans around or go out driving occasionally
Hours: Monday to Friday 11am to 8pm
Benefits
* 28 holiday days per year inclusive of most bank holidays
* Company Pension
* Free Parking
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person