Abingdon, SouthEast OX14, United Kingdom / Full-time
About IonOpticks
Accelerate proteomics with the world’s best
chromatography. IonOpticks designs and manufactures UHPLC columns and ecosystem
that unlock step-change performance from existing mass spectrometers. Our
mission is simple: make exceptional LC–MS performance accessible to every
researcher, everywhere.
Why now? We are scaling globally
on the back of award-winning innovation and strong market adoption. With
significant new product launches we’re expanding our reach across pharma,
biopharma, CROs and the world’s leading proteomics labs. Join us at a moment of
momentum to help shape the next era of LC–MS performance.
About the role
We are seeking an experienced
Field Application Specialist (FAS) to join our Customer Experience team in this
newly created role as we consolidate our leading market position and expand
into new market segments.
The successful candidate will provide technical expertise to IonOpticks’
current customers throughout Europe and the UK, including technical onboarding
and troubleshooting, while building strong relationships with our customers,
partners and stakeholders in their territory. The FAS will also support the
sales team in expanding our customer base through product demonstrations.
There is a requirement to travel
approx.50% of the time (national and international)
What you will be doing
The FAS will be an integral part
of our Customer Experience team fostering strong collaboration with both the
R&D and Sales divisions of the company. The FAS will act as a
domain expert in LC‑MS
based proteomics, be the product
expert for IonOpticks’ portfolio of products, and serve as the primary technical point of contact for IonOpticks’
prospects and customers. Working alongside
and supporting the Business Development Mangers you play a vital part in helping
existing customers and winning new ones.
You will also be responsible for
* Planning and delivering user training and customer onboarding programs
* Assisting with inbound customer inquiries, problem solving and/or managing investigations and the creation of solutions
* Supporting Business Development Managers (BDMs) in the EU and the UK with product and application expertise
* Working closely with cross-functional teams, including sales, applications specialists, product management, development, marketing and events, to ensure aligned customer solutions and market strategies
* Developing and implementing initiatives to penetrate adjacent markets by understanding
workflows and positioning IonOpticks products to address unique needs
* Contributing to the creation of technical customer support material and processes
* Represent the company at industry events, which may include giving technical presentations
* Maintaining the accuracy and integrity of CRM records
The skills & experience you’ll need for this job
* Deep, practical understanding of LC‑MS based proteomic workflows and for supporting scientists and salespeople
* Expertise in building long‑term customer relationships, fostering trust, and delivering tailored solutions
* A track record of working collaboratively with scientists and commercially minded people; product management, engineering, sales, support functions
* Exceptional communication and interpersonal skills are vital, alongside introducing new developments to new audiences
IonOpticks is committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We work to ensure that our working environment and our recruitment
processes are as inclusive as possible to everyone. This includes making reasonable adjustments for people who have a disability or long‑term condition during the interview stages of the process.
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