Front of House Coordinator
Location: Beeston
What You’ll Be Doing
* Act as the first point of contact for visitors, offering a warm and professional welcome.
* Support client technology and use the correct branding language – full training provided.
* Assist with access cards, escorting guests to meeting rooms or event hosts.
* Log all contractors and visitors into the access system, ensuring all required documentation is complete.
* Manage room bookings and client requests, ensuring meeting rooms are presentable and ready.
* Ensure equipment is maintained and operated safely.
* Deliver a proactive, high-quality service that exceeds customer expectations.
* Communicate effectively with clients and stakeholders, maintaining strong working relationships.
* Provide exceptional customer service at all times.
* Support with workspace activities, including office moves, declutters, and furniture delivery.
* Assist with pavilion or charity event coordination, ensuring safe and efficient delivery.
* Support the helpdesk and cross-training initiatives across the FM team.
* Manage and administer the room booking system, acting as the subject matter expert.
* Assist the FM Manager, gaining exposure to broader facilities management responsibilities.
What You’ll Bring
* Previous experience in a customer-facing role within a corporate environment.
* Strong organizational skills, attention to detail, and the ability to multitask.
* PC literacy – confident using Microsoft systems.
* Understanding of SLA’s/KPI’s, contracts, and supplier/contractor management.
* Ability to work under pressure and meet deadlines.
* Excellent oral and written communication skills.
Why Join Us
You’ll be part of a dynamic team where your contribution truly matters. We’ll provide the training and support you need to thrive in a fast-paced, client-focused environment. You’ll also gain exposure to wider facilities management responsibilities, helping you grow your career.
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