IT Support Engineer | Bristol | Hybrid (3 Days On-Site) Are you passionate about delivering outstanding IT support and ready to take the next step in your tech career? We're on the lookout for a proactive IT Support Engineer to join the team in Bristol. This hybrid role (3 days on-site per week) is a fantastic opportunity to support a dynamic business by providing top-notch IT services and ensuring technology runs smoothly for our users. What You'll Be Doing: Providing remote and in-person 1st and 2nd line support via our Service Desk Diagnosing and resolving hardware/software issues and application problems Installing and configuring IT hardware and software Supporting network infrastructure, Wi-Fi, backups, and an element of server management Maintaining asset registers and technical documentation Investigating security alerts and ensuring compliance with IT policies Delivering outstanding customer service and support to end usersWhat We're Looking For: Solid experience with Windows OS and Microsoft Active Directory Hands-on experience with Office 365 administration Proven track record in technical support within a business or service desk setting A customer-first attitude and strong communication skills A collaborative mindset with the drive to continuously improve Location: Bristol - 3 days a week on-site Type: Full-time | Permanent | Hybrid If you're ready to be part of a collaborative IT team where your skills will make a real impact, we'd love to hear from you