Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Executive to work from their site in Wrexham.
For the successful Customer Service Executive our client is offering:
* Salary up to £25,000 per annum
* Monday to Friday 8.30am till 5.00pm
* Permanent position
* Benefits: Free parking, 20 days + Bank Holidays + Pension
The Role - Customer Service Executive
* Responsible for assisting with invoice enquiries and enquiries via email and phone regarding payments to customer accounts
* Contact customers to inform them of missing payment on their accounts
* Take payments over the phone
* Establish reasons for delayed payment and re-set payment dates with customers
* Ensure excellent customer service during calls and digital interaction with customers to ensure the continuation of business
What our client is looking for in a Customer Service Executive :
* Previous volume telephone-based customer service experience - ESSENTIAL
* Experience working with customer complaints/problem solving - ESSENTIAL
* Good MS Office Literacy - ESSENTIAL
* Confident communicator
* Able to cope under pressure in a call handling environment - ESSENTIAL
Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager
Commutable From: Wrexham, Chester, Denbighshire
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
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