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The opportunity As NHS Resolution continues to grow, we are recruiting Technical Claims Managers to join our dedicated Technical Claims Unit (TCU) on a permanent contract basis. You will have a proven track record in dealing with high value clinical negligence and personal injury claims involving maximum severity of injury and other complex claims with difficult legal issues. The postholder will be expected to demonstrate a high level of legal knowledge as well as excellent analytical and communication skills. The role will include providing advice and guidance to colleagues, across the organisation, on cases referred from the claims teams.
You will in addition handle your own cases. We provide a supportive environment for our staff with the opportunity to utilise and expand your expertise in health care work and the opportunity for personal development. This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our London and Leeds locations What youll be doing Providing advice and guidance on cases referred to the Technical Claims Unit Handling a case-load of large and/or complex cases Planning and delivering claims training and professional development for colleagues, panel firms and others on legal developments Contributing to NHS Resolutions response to government consultations; Collaborating with the Safety and Learning team to prepare and deliver presentations to external organisations on claims experience Collaborating with the Policy team on issues of claims and organisational strategy; Escalation and management of any issues of significant concern Representing NHS Resolution at external meetings and partner organisations on projects Implementing NHS Resolutions policies and strategy with reference to specific guidelines and procedures to achieve early, fair and cost effective settlement of claims. What were looking for Strong technical knowledge in the areas of clinical negligence and/or personal injury and significant experience of managing high value claims preferably including birth injury claims, including understanding legal processes, relevant case law and both sides perspectives.
Exceptional oral and written communication Outstanding ability to analyse, summarise and present highly complex and sensitive issues in a concise and appropriate manner Excellent skills in devising and managing projects and supervising staff engaged upon them Excellent ability to deliver training and presentations to a wide audience externally and internally Experience and expertise in drafting reports, briefs and presentations for an external and internal audience Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities What we offer in return Competitive salary and benefits package Opportunities for career growth and development Collaborative and innovative work environment Work in a progressive environment towards data-driven strategies A commitment to diversity, equality, and inclusion Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access 24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers Health service discounts Blue Light card, a discount service for the emergency services and the NHS Cycle to work scheme Season ticket loan scheme At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation.
By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Additional information To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities. We recognise some candidates may wish to use AI to support their application.
We do not prohibit such use but please clearly indicate in your application where you have used AI. Closing date: 25 July 2025 We reserve the right to close the advertisement early, should we receive sufficient applications.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Insurance
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