Role: Order Processing Supervisor
Salary: £27,000 - £30,000 per annum dependant on experience
Location: Newcastle Office
We’re looking for an Order Processing Supervisor to join our Newcastle team. In this role, you’ll oversee the order processing function, making sure we deliver a first-class service to our customers while supporting and developing the team.
What You'll Do:
1. Lead and support the Order Processing team to deliver consistently high standards.
2. Act as the first point of escalation for customer queries, ensuring issues are resolved quickly and effectively.
3. Monitor and report on team performance, introducing improvements where needed.
4. Build strong relationships with colleagues and customers through clear, effective communication.
5. Work closely with other departments including Finance, Transport and Sales to ensure smooth service delivery.
Knowledge and Skills Required:
We’re looking for someone who is organised, proactive and able to lead by example. You’ll bring:
6. Experience in order processing or customer service.
7. Strong communication skills, written and verbal.
8. Good IT and analytical skills, with the ability to spot improvements.
9. Previous experience using Dynamic/Ticket systems
10. A results-driven mindset with great organisational skills.
What We Offer:
11. Weekly pay with a competitive salary
12. Full training and development provided
13. Career progression opportunities within the business
14. Employee Benefit Scheme
15. Be part of a company committed to safety, sustainability, and supporting its people
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.
As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are