1st / 2nd Line Support Engineer – Multiple Roles Contract: 6+ months
Hybrid: Guildford (Surrey) or Bournemouth (Dorset)
Onsite: 3 days per week
Rate: Up to £150 per day (Outside IR35)
Industry: Leading Insurance Company
We’re supporting a leading insurer seeking multiple 1st/2nd Line Support Engineers to join their Service & Infrastructure teams. These roles are ideal for engineers with strong customer service skills and experience supporting enterprise users.
Role Overview:
• Provide 1st and 2nd line technical support across hardware, software, networks and cloud-based applications
• Manage incidents, troubleshoot issues and resolve tickets within agreed SLAs
• Support user onboarding, device configuration and access management
• Escalate complex issues to senior engineers or specialist teams when required
• Maintain documentation, knowledge articles and contribute to service improvements
• Work closely with wider infrastructure, security and service operations teams
Skills & Experience:
• Previous experience in 1st and/or 2nd line support within a corporate environment
• Strong troubleshooting skills across Windows, Office 365, Active Directory, VPN and basic networking
• Experience with ticketing systems (ServiceNow or similar)
• Understanding of incident, request and change processes
• Excellent communication and customer service skills
• Experience in insurance or financial services is beneficial but not essential
If this sounds like you, please get in touch.