Education and Academic Services
We welcome applications from candidates interested in working part-time hours or job-sharing arrangements.
This full-time post is available immediately on a fixed term basis until July 2026 in Education and Academic Services.
Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking a dedicated Education Support Assistant to join our dynamic Education Support team.
Do you enjoy direct contact with people?
Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
Do you enjoy providing administrative support?
Are you fantastic at organising, communicating and making things run smoothly?
Do you want to work for an excellent employer with some fantastic career and training opportunities?
If so, our Education Support Assistant role in Education and Academic Services could be for you.
Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.
About the Role:
As key members of the Education Support team on either our Streatham or St Luke's campuses, you'll be part of a Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional.
Responsibilities:
Provide advice, guidance, and administrative support to students and staff.
Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
Flexibility to work across various service areas and Information Point locations within the University.
The Education Support Assistant roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two or three days per week, as well as full-time for the first 6 months whilst training is completed.
Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.
We can offer you the opportunity to develop your career in administration and customer services.
About You:
We are looking for individuals with:
Strong desire to build a career in administration and customer services.
Experience working independently and as part of a team.
Excellent customer service skills.
Adaptability in a culture of change and growth.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Benefits
We offer some fantastic benefits including:
39 days leave per year
options for flexible working
numerous discounts at leading retailers
onsite gyms on all of our campus' and a cycle to work scheme
sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
Please contact Jenny Crottty on