Infrastructure Support Engineer – Cloud & VoIP
£40,000 – £50,000 + car + on-call + bonus
Home-based | North West / Central Region
We’re recruiting for an Infrastructure Support Engineer – Cloud & VoIP to support critical, always‑on platforms within the care and assisted living sector. This is a home‑based role combining remote and on‑site infrastructure and application support across customer locations within your region.
As an Infrastructure Support Engineer – Cloud & VoIP, you’ll work across a blend of cloud‑hosted and on‑premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications.
This role includes participation in a 1‑in‑5 on‑call rota, supporting business‑critical platforms where reliability and uptime are essential.
The Role
* Deploy, manage and support cloud‑hosted and on‑premise infrastructure platforms
* Support VoIP / SIP‑based application environments used for emergency communications
* Migrate legacy on‑premise platforms into cloud environments
* Provide remote and on‑site technical support to diagnose and resolve incidents
* Maintain and upgrade Windows, Linux, network and application components
* Ensure infrastructure aligns with security, resilience and compliance standards
* Fully document systems, changes, incidents and resolutions
Technical Skills & Experience
* 2+ years’ experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
* Strong experience with Windows Server (2019–2022)
* Experience supporting Linux environments (Debian desirable)
* Hands‑on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Freeswitch or STUN
* Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs
* Experience with Microsoft SQL Server, SSMS and writing SQL queries
* Scripting or automation experience (PowerShell, Bash, Python or similar)
* Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
* Strong troubleshooting, communication and documentation skills
Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential.
Package & Benefits
* £40,000 – £50,000 base salary
* On‑call rota (1 week in 5)
* Company car
* Bonus scheme
* 25 days holiday + bank holidays
* Laptop, mobile phone and comprehensive benefits package
This is an excellent opportunity for an Infrastructure Support Engineer – Cloud & VoIP looking to work on meaningful, high‑availability systems with long‑term stability and progression.
Click apply now to be considered.
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