Located along the rugged
North Sea shoreline in Aberdeenshire, Trump International, Scotland is an
international visitor destination and five-star golf resort.
The estate facilities include
luxury hotel accommodation, two world-class championship golf courses, clubhouse,
extensive driving range and practice facilities. Hailed The Greatest 36 holes
in golf, the Old Course and New Course offer offering awe-inspiring topography
and an unparalleled test of golf.
This
principle function of this role is to support the Resort Services team by
delivering safe and courteous transportation of guests, ensuring an exceptional
experience to all guests staying within MacLeod House & Lodge. Providing
general customer service duties including greeting guests, carrying their
luggage and assisting with questions, directions and transport requirements.
The role operates on a shift-based system including evening
and weekend working in line with the seasonal needs of the business.
Key Duties & Responsibilities:
* Safe
and courteous transportation of guests within the estate
* Dealing
with guest luggage
* Supporting
guest check-in and check out
* Setting
up the restaurant and public areas for service
* Assist
with evening/late night food and beverage service including room dining
* General
responsibility for MacLeod House & Lodge during late shifts ensuring
relevant health and safety checks are carried out and buildings are secure
Dealing
with all guest enquiries ensuring that operational standards are maintained at
all times
Qualifying Criteria:
* Full
clean UK driving licence
* Previous
experience in a similar role or within a hotel operation would be advantageous
* Excellent
communication and interpersonal skills
* Passion
for delivering an exceptional guest service
* Professional
appearance and attitude
* Ability
to resolve queries in a proactive, practical and positive manner
* Ability
to work as part of a team
* Positive
and flexible approach to work (weekend and evening work will be required)
* Proof
of eligibility to work in the UK
Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.