Sales team manager

Salford
Bupa
Sales team manager
Posted: 16h ago
The role

Job Description:

Job Title: Sales Team Manager
Job Grade: B14

Salary: From £38,000 DOE + Fantastic benefits
Location status: Hybrid (flexible working options available)
Location: Bupa Place, Salford

Permanent/fixed term contract: Permanent
Shift pattern: Full-time 37.5hrs

About the role

We’re looking for a driven and inspirational Sales Team Manager to lead a high-performing team within our Direct Sales Centre. You’ll play a key role in delivering ambitious sales targets across PMI, Dental and Cash Plan products, while creating a positive, motivated and results-focused team culture.

This is a fantastic opportunity for a strong people leader who thrives in a fast-paced, target-driven environment and is passionate about coaching others to succeed.

What You’ll Be Doing

  • Leading, motivating and developing a team of Sales Advisers to achieve and exceed KPIs and sales targets
  • Creating a high-performance culture through effective coaching, regular feedback, and clear objective setting
  • Conducting team meetings, 1:1s, and formal performance reviews
  • Monitoring performance and implementing development plans to drive continuous improvement
  • Managing day-to-day operations, ensuring service levels and rota adherence
  • Supporting recruitment, onboarding, and training of new team members
  • Handling escalations, complaints, and ensuring exceptional customer outcomes
  • Driving continuous improvement in processes, performance, and customer experience
  • Building strong relationships with key internal stakeholders to maximise sales opportunities
  • Ensuring all activity meets regulatory requirements and internal compliance standards

    • What We’re Looking For

  • Proven experience in a sales or call centre environment, ideally in a leadership or supervisory role
  • Strong coaching and performance management skills with a passion for developing others
  • A results-driven mindset with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills
  • Strong organisational skills with the ability to manage multiple priorities
  • A proactive approach to problem-solving and continuous improvement
  • Ability to make decisions confidently within agreed parameters

    • Benefits

    Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

    Joining Bupa in this role you will receive the following benefits and more:

    • 25 days holiday, increasing through length of service, with option to buy or sell

    • Bupa health insurance as a benefit in kind

    • An enhanced pension plan and life insurance

    • Annual performance-based bonus

    • Onsite gyms or local discounts where no onsite gym available

    • Various other benefits and online discounts

    Why Bupa?

    We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

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