Company Description
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.
Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.
Job Description
Job Type: Zero-hour contract
Salary: £12.21
Start Date: Immediate
What we are looking for here at Novotel Nottingham is someone who is enthusiastic to full fill our guest needs. Someone reliable and out-going so that tasks are complete, ensuring all guests have a memorable experience. Your role will come with various responsibilities which will make your department run smoothly.
Responsibilities
* Welcoming guest with a warm greeting.
* Checking in guests in a friendly and efficient manner.
* Taking beverage and food orders correctly ensuring all customers preferences are met.
* Upselling items and promoting our loyalty scheme
* Maintain a clean and tidy area in your section.
* Helping other team members in different departments when needed.
* Handle guest inquires and resolves any issues professionally.
Qualifications
Skills
* Customer service
* Food Hygiene and safety
* Handling cash transactions
* Communication
* Time Management
* Problem Solving
* Active Listening
* Multitasking
Additional Information
The Person:
Successful candidates for the position of Front of House Multi-Skilled Receptionist will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.