Hours: Full time - 37.5 hours per week
Location: Oxford and Hybrid
Salary: £25,087 - £32,376 per annum
Closing date: 4th December 2025 at 12 noon
Interview date: 10th December 2025
Join our team and help make a difference!
Helen & Douglas House is at an exciting point in its journey with a new CEO and a bold five‑year strategy. We’re looking for a Supporter Experience Executive to play a vital role in delivering exceptional supporter care and ensuring our fundraising activities run smoothly.
About The Role
As part of our Fundraising Team, you’ll be the first point of contact for our supporters, providing outstanding customer service and stewardship. You’ll manage supporter enquiries, coordinate campaign and event fulfilment, and ensure accurate data handling in line with GDPR and fundraising regulations.
Your Responsibilities Will Include
* Managing supporter inboxes and handling enquiries with compassion and professionalism.
* Delivering excellent supporter care, including thanking and stewardship.
* Coordinating fulfilment for campaigns, appeals, and events.
* Maintaining accurate supporter records and optimising Gift Aid opportunities.
* Supporting fundraising events and cross‑team initiatives.
About You
* Experienced in a supporter or client‑facing role with exceptional customer service skills.
* Highly organised, able to manage multiple projects and deadlines.
* A strong communicator with excellent attention to detail.
* IT literate, with proficiency in Microsoft Office (CRM experience is a bonus).
* Positive, proactive, and committed to continuous improvement.
Why Join Us?
You’ll be part of a passionate team making a real difference to families and children. We offer a supportive environment, opportunities for development, and the chance to contribute to an ambitious new strategy.
Standard DBS check required.
Ready to bring your skills to a role that matters?
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Everyone working for Helen & Douglas House is required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end‑of‑life and bereavement care to life‑limited children and their families.
We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
Helen & Douglas House
14A Magdalen Road
Oxford
OX4 1RW
Telephone: 01865 794749
Email: recruitment@helenanddouglas.org.uk
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