We are looking for a talented implementation specialist to join our technology team. Primary focus will be on implementing the technical aspects of NiCE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key. How will you make an impact? • Implementing and supporting custom deployments and integration of various NiCE product suites for clients. • Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments. • Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers. • Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate. • Using best practice methods, quality standards, and guidelines on all project phases. Key personal attributes: • Comfort working as part of a distributed team • Working with minimal guidance once trained • Comfort communicating with customers at all levels • Excellent written and verbal communications in English • Excellent problem solver and ability to work under pressure Have you got what it takes? • System/implementation engineering for complex data driven solutions • Scripting (PowerShell / .Net / C#/Java, etc.) • APIs (REST, SOAP) including interfacing with Postman or Fiddler • Data handling, including RDBMS (MS SQL) • Technical and analytical skills • Windows server/client • Efficient, effective and respectful communication skills both with customers and within internal departments. Including: o Listening, ability to identify and validate assumptions. o Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it o Delivery of technical information (written and verbal) to customers of varying technical expertise and experience o Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment o Multi-tasking and time-management to prioritize and switch between varied tasks You will have an advantage if you also have • Programming (e.g. C#) • .Net framework • MS Azure Cloud technologies (or equivalent) • Policing or criminal justice sector within an IT environment