Your Company:A purpose-led organisation committed to sustaining communities by supporting the millions of people and small businesses that rely on cash every day is seeking a Regional Manager to oversee the operation of Banking Hubs across a defined geographic area. The organisation brings colleagues together through a shared mission and is focused on delivering meaningful outcomes for the communities it serves, while fostering a positive and inclusive culture.Your Role and Responsibilities:While in this position your duties may include but are not limited to: Developing and delivering effective stakeholder engagement approaches using appropriate channelsBuilding trusted relationships with local communities, councils, and key stakeholdersPlanning and coordinating engagement activities and events to raise awareness and build trustActing as a regional ambassador, ensuring Banking Hubs reflect local community needsOverseeing Banking Hub solutions to ensure they operate in line with the target operating modelBuilding strong collaborative relationships with supply chain partners to ensure effective and efficient network performanceUsing findings from network inspections to identify local and thematic issues, driving continuous improvement and sharing best practiceWorking with internal subject matter experts to ensure ongoing compliance with health and safety, legal, regulatory, and contractual requirementsSupporting the management of incidents and complaints within the regionEngaging with Banking Hub Operators, Customer Liaison teams, and Community Bankers to gather insight into customer experience and areas for improvementEngaging directly with customers to understand service effectivenessDriving continuous improvements to customer service, with a focus on maintaining a market-leading Net Promoter Score (NPS) What You Will Need To Apply: Proven experience in regional or operational managementWorking knowledge of bank branch or retail management (desirable)Excellent written and verbal communication skills, with the ability to build and maintain strong stakeholder relationshipsConfidence engaging with customers, Banking Hub staff, and senior external stakeholdersStrong attention to detail and excellent organisational skillsAbility to remain calm under pressure and manage competing prioritiesA proactive, self-starting approach with strong problem-solving capabilityA positive, flexible mindset and comfort working in a fast-changing environmentA valid UK driving licence and access to a personal vehicle for business use (mileage reimbursed; business-use insurance required)Ability to work remotely / from homeResidence within close proximity to the relevant network area What You Will Get In Return:This role is ideal for an experienced operational leader who enjoys combining community engagement with regional oversight, driving service quality and ensuring effective access to essential banking and cash services.In return, the organisation offers a salary of £46,000, with offers reflecting experience and capability, alongside the opportunity to work within a purpose-driven organisation where your work delivers tangible benefits to communities and offers the chance to build a meaningful and lasting legacy.If this fantastic opportunity appeals to you then please don't hesitate to contact:Alex Booth - Talent Acquisition SpecialistM: E: