An exciting opportunity has come up for an experienced Tenancy Services Officer to join a dynamic housing organisation within Birmingham on a temporary basis. In this role, you'll take the lead on tackling anti-social behaviour - working to protect residents' wellbeing through a mix of investigation, enforcement, and preventative work. Responsibilities of a Tenancy Services Officer: Leading on ASB casework and ensuring policies are followed in line with current legislation Managing safeguarding concerns - removing immediate risks and putting sustainable support in place Producing monthly performance reports to keep senior leaders informed Conduct tenancy audits, investigations and home visits across the assigned patches What We're Looking For: Proven experience dealing with ASB, with a strong grip on ASB legislation, safeguarding, and tenancy enforcement Confident managing complex and high-volume ASB cases Collaborative and solutions-focused and comfortable working with different teams and agencies Experience with using Northgate system (NEC) A UK Driving License and access to a vehicle Role title: Tenancy Services Officer Location: Birmingham Contract: 4 weeks Rate: £26hr Working Hours: 35 hours - hybrid If you're a confident and capable Tenancy Services Officer looking for your next step, we'd love to hear from you. For more information about the role email (url removed)