Civil Admin Officers assist with the creation and management of County Court claims, which involves accounting for Court fees, dealing with correspondence from Court users, and liaising with Judges regarding the listing and hearing of cases. You will deal with enquiries from service users via post, email, telephone, and face to face. Types of claim we deal with include Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt, and hire purchase debt.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Your skills and experience should include a friendly and approachable manner, excellent attention to detail, and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email.
You'll be skilled in organising your time, prioritising efficiently, able to multi-task, and adapt to using various software packages. You'll enjoy working in a busy environment and helping court users navigate the justice system. These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public.
Working Arrangements
Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Eligibility
This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025.
Benefits
The MoJ offers a range of benefits, including Annual Leave, Pension, Training, and Networks. The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
* A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers, and discounts on a range of goods and services.
* Paid paternity, adoption, and maternity leave.
* Free annual sight tests for employees who use computer screens.
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