Job description
Position: Flights & Reservations Administrator
Type: Permanent / Hybrid / Full time (37.5 hours a week)
Location: Bracknell, Berkshire(Mondays & Fridays, after training, are working from home and Tuesdays, Wednesdays & Thursdays are in the office)
Salary range: £25k- £26k DOE
This is a fast pace and buzzing environment, and you will be part of a team that takes pride in doing the right job for our customers.
Position Summary:
You will take charge of the flight operations for our overseas holidays. Managing the quotation, contracting, allocations and bookings. You will be responsible for all aspects of the flight operations and delivery – including, but not limited to, producing and managing flight manifests, working with key stakeholders to manage allocations, issuing ATOL certificates, preparing travel documents and logging PNR's within our database/CRM and managing group and/or FIT check-in's. You will also be responsible for researching, quoting, tracking and booking connection and FIT rates when necessary. You will work closely with the product and business development executives to create cost effective flight inclusive holidays and adjust pricing to overseas holidays when necessary. You will track and report on all financials relating to the flight's operations and purchases.
You will be a part of the reservations and customer service team, also answering calls and assisting our valued clients wanting to book any of our UK, Overseas or Cruise departures, delivering exceptional customer service while converting enquiries into sales.
Position Responsibilities Summary:
* Answering client calls and assisting them with queries and bookings
* Managing all flight allocations – both group and FIT.
* Efficiently track and report on all Air inclusive revenue
* Manage the issuance of variable, FIT and Group airline fares, reissues, and refunds.
* Oversee flight bookings, check-in and ticketing processes
* Address schedule changes, coordinating with both suppliers and clients
* Process client requests for additional services such as extra legroom seats, domestic add-ons, and upgrades.
* Create/amending e-tickets into usable, branded documents.
* Prepare flight manifests for suppliers
Who We Are:
We are a Bridge Holidays (BMB Holidays) and Online Bridge Tuition company (Bernard Magee Bridge).
At BMBHolidays, we specialise in short UK Bridge events, overseas Bridge holidays and Cruises. We offer a range of different style breaks ranging from 2-night lead-in and gourmet events and worldwide overseas holidays, through to 14-night sailings around the seas… and we're still growing
Bernard Magee is the UK's #1 bridge tutor. Bernard Magee Bridge was launched just after lockdown and has quickly become the UK's premier online bridge learning community, offering Full and Novice Memberships, where subscribers can improve on their bridge skills and connect with fellow players. Every week Bernard Magee releases fresh bite-sized content to inspire and challenge bridge playing abilities.
Who you are:
* Strong organisational and administrative skills
* Customer focused and orientated
* Capable of working under pressure, and to shifting deadlines
* Commitment to learning and improving with the role and wider business
* Confident and friendly communicator both written and verbal
* Excellent time and workload management
* Ability to work on own initiative
* MS Word & Excel & Outlook proficient
Experience:
* 3-years working in travel and tourism (essential)
* 2-year flights coordinator or similar role (preferred)
What we are offering:
* Competitive salary based on experience
* 20days annual leave, plus bank holidays
* 2 team events, annually
* End of year bonuses based on performance
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Experience:
* Customer service: 1 year (required)
* Travel and Tourism : 3 years (required)
* Flights management : 2 years (required)
* Microsoft Office: 1 year (required)
Work Location: Hybrid remote in Bracknell RG12 7GL
Reference ID: SRA0924