The Role
* Manages a portfolio of complex client accounts with end‑to‑end ownership
* Strong track record delivering renewals and account expansion
* Trusted relationship manager to senior business and technical stakeholders
* Experienced working cross‑functionally to drive client outcomes
* Brings valuable exposure to the London insurance and specialty market
Background
* 3–6 years’ experience in Account Management, Customer Success, or commercial SaaS roles
* Proven ownership of renewals, retention, and revenue growth
* Comfortable working with complex organisations and multiple stakeholders
* Strong communicator with a consultative, relationship‑led style
* Used to CRM systems and commercial reporting/forecasting