Background
The post holder will supervise CitySport (the University sports facility) and all operational staff when scheduled as Duty Manager in charge. They will assist the Management Team with the delivery of coaching and exercise instruction, sports and wellbeing programmes, sports fixtures, staging of events, facilities operation, service planning and customer relations. This role will require a good working knowledge of sport, sport set ups, and leading health and fitness practices. The post holder is also responsible for overseeing S&C, group exercise, and fitness courses/projects, as well as support on fitness related administration.
Responsibilities
* To manage the day to day operations and all staff of CitySport whilst acting as Duty Manager
* Design, coordinate, and deliver bespoke fitness/S&C programmes for users.
* To co-ordinate all operational staff as the Duty Manager, deal with customer complaints and be responsible for the operational health and safety of students, staff and public.
* To perform regular building, process and operation checks throughout a shift to ensure optimal customer satisfaction, whilst maintaining a safe, clean and well-maintained environment.
* To maintain logs and records of all incidents that occur during the Duty Manager shift and to ensure that the information is escalated appropriately.
* To assist the Health and Fitness Manager with logging and monitoring all fitness specific maintenance issues as well as facility issues, providing follow up reports to the wider team.
* To undertake any other duties that may be required by Sport and Leisure leadership staff.
* To provide extra support for front of house duties, delegating and delivering site tours and promoting sales.
Person Specification
A recognised industry qualification in Fitness Instruction to a minimum of NVQ Level 2 and have current membership of REPs. Possess an in date First Aid at Work and have an excellent working knowledge of managing fitness courses, group exercise classes, and fitness sessions. An understanding of health, fitness and wellbeing trends within a leisure facility is essential.