Salary: £30,000 - 31,000 per year Requirements: We require at least 1 year of experience in 2nd line support. We require the ability to work in the office 4 to 5 days per week. We need strong communication skills and the ability to handle a busy workload. Experience supporting Microsoft systems is required. Experience with sales systems such as Salesforce is required. The ability to troubleshoot escalated hardware and software issues is essential. Responsibilities: We support users across Microsoft and sales systems, including Salesforce. We resolve queries and escalate issues where needed. We troubleshoot escalated hardware and software issues. We manage a busy support workload and provide day-to-day technical assistance. Technologies: Hardware Support Salesforce More: We are a forward-thinking, growing organisation based in the Watford area. We offer a 35-hour working week, a salary of £30,000 to £31,000, and a good benefits package including private medical insurance, pension, parking, 23 days of holiday plus 8 bank holidays. Our offices are modern, and we have a friendly and supportive team environment. last updated 22 week of 2026