Overview
This is a temporary receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. The role involves providing professional and high-quality customer service as the first point of contact within the home, as well as handling a range of administrative tasks.
Main duties of the job
As a receptionist at Avery Healthcare, you will be responsible for answering the telephone, responding to enquiries, redirecting calls, and recording messages. You will also be required to complete reception-related administration, maintain databases, and provide administrative assistance as needed by the General Manager. Additionally, you will be responsible for maintaining the tidiness of the reception area and liaising with the Housekeeping team to ensure high standards are maintained.
Job responsibilities
* Package Description: Shift pattern details; Monday to Sunday as per rota
About the role
Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.
Other responsibilities will include:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must:
* Have excellent communication skills both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
About Avery
At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes—we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:
* ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications
* To be successful in this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. You should also have a positive, friendly, and welcoming attitude, as well as previous experience in problem-solving and handling client complaints.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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