This range is provided by Prospero Integrated. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Prospero Integrated
Excellent opportunity for an experienced Service Desk Support Specialist to join our our Client's expanding team £33,000 - £38,000 +benefits.
About the Role
Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversee internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly.
Responsibilities
* Deployment and management of company IT hardware & software.
* Call logging/ticketing / 1st and 2nd line support within their SLA.
* Supporting and troubleshooting a wide variety of AV software and hardware.
* Communicating with customers and site contacts.
* Reporting – new reporting options.
* Work with Microsoft-powered devices and partner equipment as part of our Microsoft Teams Rooms.
* Manage updates of the hardware during the pre-staging process.
* Work with our wider team to become the company point of contact for troubleshooting and issues.
* Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company’s projects.
* Reporting ticket management.
* Product research and development for client requirements.
Qualifications
* Strong understanding of Windows Operating Systems.
* Must be well organised with the ability to prioritise workload effectively whilst liaising with colleagues pro-actively.
* Ability to multitask, work under pressure and to tight deadlines.
* A desire to learn and improve skills and knowledge.
* Fast learner, energetic, enthusiastic.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Engineering Services and Technology, Information and Media
Referrals increase your chances of interviewing at Prospero Integrated by 2x
Sign in to set job alerts for “Service Desk Specialist” roles.
Epsom, England, United Kingdom 6 days ago
High Wycombe, England, United Kingdom £25,000.00-£25,000.00 2 weeks ago
Uxbridge, England, United Kingdom 1 month ago
Surbiton, England, United Kingdom 1 week ago
Harrow, England, United Kingdom 1 month ago
Farnborough, England, United Kingdom 2 weeks ago
Colnbrook, England, United Kingdom 2 weeks ago
Service Desk Director - 12 month contract
Buckinghamshire, England, United Kingdom 4 days ago
London, England, United Kingdom 4 days ago
First Line Service Desk Analyst – Networking, Cloud + Data Centre
Farnborough, England, United Kingdom 2 weeks ago
Basingstoke, England, United Kingdom 13 hours ago
Epsom, England, United Kingdom 2 weeks ago
Farnborough, England, United Kingdom 1 day ago
Borehamwood, England, United Kingdom 2 weeks ago
Woking, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr