The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services.
Responsibilities
* Manage booking, cancellation and rescheduling of appointments for Provide services.
* Manage referrals into Provide services.
* Ensure that the 'Referral to Treatment' procedure is adhered to, ensuring seamless flow of information between Provide services and customers.
* Provide advice and signposting customers to other appropriate services that may help them.
* Deal with ad‑hoc patient queries and basic triage of patient needs (non‑clinical), accessing and checking patient and service records.
* Effectively handle first point of contact and non‑clinical queries, providing routine information orally, in writing, and via telephone (internal and external) to/from patients, employees, managers, and possibly members of the public.
* Provide excellent service as the first point of contact with the organisation for patients, GP's, and other members of the public.
* Provide administrative support and assistance to a team, a service and/or a supervisor/team leader/manager.
* Update and maintain databases and use IT systems, including SystmOne.
* Work as an effective member of the team to deliver the service.
* Communicate with patients, relatives and advocates.
* Work on any other projects or other work in the department as requested by the team leader/manager.
* Participate in achieving KPI's for the team.
* Cover reception area on a rota as and when requested.
Qualifications
* Professional UK clinical registration is required. If required, Provide will pay for registration during the first year of employment.
Additional Information
Checking progress on your application? To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.
Closing date: Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
COVID‑19 vaccination: Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID‑19 for our patients, service users, customers, fellow colleagues and their families.
Anti‑fraud: Our staff have been trained in 'Anti‑Fraud' and will use technology to examine identity/immigration documents.
Disability: If you have a disability and need assistance or more time to complete your application or attend interview, please contact a member of the HR Services Team on 0300 3030 2661 or [email protected].
Work trials: Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.
We are committed to equal opportunities, flexible working practices and the National Living Wage.
Successful applicant: You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre‑employment appointment with the Recruitment Co‑ordinators. The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.
Working for our organisation: Provide is a Community Interest Company (social enterprise) that delivers a broad range of health and social care services in the community, committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services. We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as people's homes, to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England. Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
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