Overview
WRK digital is shortlisting for an IT Solutions Operations Manager at Bettys and Taylors Group, a family business home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. This is a unique opportunity to be at the heart of a transformative project, working with a collaborative team of over 40 people in group IT. The role is based in Harrogate (HG2 7DL) with hybrid working; regular on-site collaboration in Harrogate is essential.
As IT Solutions Operations Manager you will lead and manage the operation and maintenance of enterprise applications, instilling a culture of continuous improvement and collaboration within the Application Operations team, resulting in best-in-class processes, attitudes, and utilisation of technology.
Responsibilities
* Leading the Application Operations, driving excellence in day-to-day operations. Develop and share best practice through engagement with both internal and external peers.
* Providing mentorship and coaching to the team, embedding a culture of learning to continually increase capability and depth of knowledge.
* 3rd line support for enterprise applications and integrations, including incident management: quickly identifying, diagnosing, and resolving application-related incidents to minimise downtime; leading problem management and root cause analysis to implement preventative measures and drive service improvement; ensuring effective event management with appropriate alerting, monitoring, and planned responses.
* Positively engaging in execution and continuous improvement of departmental processes.
* Researching opportunities and embracing change through horizon scanning and external networking to proactively shape and deliver the Group’s IT strategy.
* Staying informed on new technologies which may benefit both Application Operations and the wider IT function.
* Reviewing the risk and renewal roadmap of the enterprise application estate, including monthly, quarterly, and annual updates.
* Leading proactive monitoring of the application estate, ensuring solutions operate efficiently. Partner with suppliers and Infrastructure to manage availability and capacity. Optimize application performance by identifying bottlenecks and implementing improvements.
Qualifications
* Significant experience supporting large-scale, complex solutions with strong technical knowledge of ERPs and integrations.
* Significant experience coaching, mentoring and training others; experience of leading teams and managing people.
* Experience in a 3rd line IT support role: managing IT incidents, requests, problems, and changes in line with ITIL.
* Up-to-date knowledge of new technologies, IT solutions and best practice including ISO27001 and ITIL.
* Excellent communicator, able to listen, understand, interpret and communicate non-technical and technical information to a wide range of audiences.
Why work for Bettys & Taylors Group?
Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known for its iconic Yorkshire Tea and the Bettys Café Tea Rooms, the company values people, quality, and community, offering a supportive and welcoming workplace where tradition meets innovation.
* Free meals, drinks and snacks while at work.
* A discretionary quarterly profit-share bonus
* Holiday allowance with the option to buy and (in some cases) sell additional days
* Company-wide employee discounts
* Access to a health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension
* A range of development opportunities through external training programmes, apprenticeships and internal coaching
If this sounds of interest, please apply now or contact Gareth Squires at WRK digital for immediate consideration.
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